Question: What is Secure Sockets Layer and how do I know that my order is secure?

Answer: The secure socket layer (SSL) protects data transferred over http using encryption enabled by a server's SSL Certificate.  An SSL Certificate contains a public key and a private key.  A public key is used to encrypt information and a private key is used to decipher it.  When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key.  They can begin a secure session and guarantees message privacy and integrity.  This ensures that information and orders you provide is known only to you and ProOffice360.com.   

Question: I know the manufacturer item number for what I want to buy. How do I find the same product on the ProOffice360.com site?

Answer: ProOffice360.com uses the manufacturer's product number for identification. You can enter the manufacturer's product numbers to search for any product, they are one and the same.

Question: Do you accept purchase orders?

Answer: At this time we do not accept purchase orders. You may phone in your order to 1-866-227-0221. Customer Service will provide a dollar amount and order number and will hold your order until we receive a check.

Question: I forgot my login name and/or password. How can I find it?

Answer: We can help you with your username or username and password. On the Login page, click on the lost username/password link. We will send an e-mail with your user name to the e-mail address you provided when you registered with us. We cannot look up passwords, but can assign a new password, which you should then change as explained on the "change password" question.

Question: How can I view past orders that I have placed?

Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Order Information that will list all of the orders you have placed. Click on a specific order to highlight and then click view. You can view the order information here.

Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Account Information. Click on it. You can change your password and billing address information here.

Question: How do I change the shipping address information on my account?

Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Shipping Information. Click on it. You can add and maintain your shipping address information here.

Question: Do you ship to military addresses like APO/FPO/AE addresses?

Answer: Yes. See our shipping policy (link) for full details.

Question: Can I ship to a P.O. Box?

Answer: At this time all shipments go UPS (except those to military addresses). UPS does not deliver to P.O. Boxes.

Question: How can I change my order after it has been submitted?

Answer: If you need to make a change after placing an order, please phone a customer service representative at 1-866-227-0221. They can make changes to the order provided that it has not yet been shipped.