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Frequently Asked Questions
From a Customer: 
I finally found the Shop Ticket Holders that fit my unique requirements.  Incorporating them in our showroom displays have really helped to direct our customer's attention to important information allowing our sales staff to focus on increasing sales. 

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Green Products

Meet your needs and help protect the environment at the same time with our "Green" products. 

 

Question: What is Secure Sockets Layer and how do I know that my order is secure?

Answer: The secure socket layer (SSL) protects data transferred over http using encryption enabled by a server's SSL Certificate.  An SSL Certificate contains a public key and a private key.  A public key is used to encrypt information and a private key is used to decipher it.  When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key.  They can begin a secure session and guarantees message privacy and integrity.  This ensures that information and orders you provide is known only to you and ProOffice360.com.   

 

Question: I know the manufacturer item number for what I want to buy. How do I find the same product on the ProOffice360.com site?

Answer: ProOffice360.com uses the manufacturer's product number for identification. You can enter the manufacturer's product numbers to search for any product, they are one and the same.

 

Question: Do you accept purchase orders?

Answer: At this time we do not accept purchase orders. You may phone in your order to 1-866-227-0221. Customer Service will provide a dollar amount and order number and will hold your order until we receive a check.

 

Question: I forgot my login name and/or password. How can I find it?

Answer: We can help you with your username or username and password. On the Login page, click on the lost username/password link. We will send an e-mail with your user name to the e-mail address you provided when you registered with us. We cannot look up passwords, but can assign a new password, which you should then change as explained on the "change password" question.

 

Question: How can I view past orders that I have placed?

Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Order Information that will list all of the orders you have placed. Click on a specific order to highlight and then click view. You can view the order information here.

Question: How do I change my password or update my billing information for my account?

Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Account Information. Click on it. You can change your password and billing address information here.

 

Question: How do I change the shipping address information on my account?

Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Shipping Information. Click on it. You can add and maintain your shipping address information here.

 

Question: Do you ship to military addresses like APO/FPO/AE addresses?

Answer: Yes. See our shipping policy (link) for full details.

 

Question: Can I ship to a P.O. Box?

Answer: At this time all shipments go UPS (except those to military addresses). UPS does not deliver to P.O. Boxes.

 

Question: How can I change my order after it has been submitted?

Answer: If you need to make a change after placing an order, please phone a customer service representative at 1-866-227-0221. They can make changes to the order provided that it has not yet been shipped.